Download & Installation
Candy Crush Saga Download & Installation Guide
Candy Crush Saga is a free-to-play match-three puzzle game developed by King. It is primarily available on mobile devices (iOS and Android) and can also be played on PC through the Microsoft Store, the King website, or via Facebook. Important: The game is not available on Steam, Epic Games Store, PlayStation, Xbox, or Nintendo Switch. This guide covers all official platforms.
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Official Download Sources
| Platform | Official Source | Notes |
|---|---|---|
| iOS (iPhone/iPad) | Apple App Store | Search "Candy Crush Saga" by King. Requires iOS 12.0 or later. |
| Android | Google Play Store | Search "Candy Crush Saga" by King. Requires Android 5.0 or later. Also available on Amazon Appstore. |
| PC (Windows 10/11) | Microsoft Store | Search for "Candy Crush Saga" (free). Also pre-installed on some Windows 10 devices. |
| PC (Web) | King.com or Facebook | Play directly in browser via King.com or Facebook Games. No download needed. |
System Requirements
#### Mobile (iOS)
- Minimum: iOS 12.0, iPhone 5s or newer, iPad Air or newer, iPod touch 6th gen. 200 MB free storage.
- Recommended: iOS 13.0 or later, iPhone 6s or newer, 500 MB free storage for smooth performance.
- Minimum: Android 5.0 (Lollipop), 1.5 GB RAM, ARMv7 or x86 CPU, 200 MB free storage.
- Recommended: Android 8.0 or later, 2 GB RAM, 500 MB free storage.
- Microsoft Store version: Windows 10 version 14393.0 or higher (version 17763.0 or higher recommended). 400 MB available storage. Internet connection required.
- Web version: Modern browser (Chrome, Firefox, Edge, Safari 9+). Stable internet connection.
- King.com: Go to [https://king.com/game/candy-crush-saga](). Click Play Now. No download required.
- Facebook: Log in to Facebook, search "Candy Crush Saga" in Games, click Play. Works in browser or Facebook Gameroom (older client).
- Optional but recommended for progress syncing: Create a King account or log in with Facebook. This allows you to save progress across devices and restore purchases.
- During first launch, you will be prompted to connect to Facebook or create a King account. You can skip and play as a guest, but progress will be lost if you reinstall or switch devices.
#### Mobile (Android)
#### PC (Microsoft Store / Web)
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Step-by-Step Installation
#### 1. iOS (iPhone/iPad)
1. Open the App Store.
2. Tap the Search tab and type "Candy Crush Saga".
3. Locate the official app (by King). Tap Get (or the cloud download icon if previously purchased).
4. Authenticate with Face ID, Touch ID, or Apple ID password.
5. Wait for download and installation. The game icon will appear on your home screen.
6. Tap the icon to launch.
#### 2. Android
1. Open the Google Play Store.
2. Tap the search bar and type "Candy Crush Saga".
3. Select the official app by King. Tap Install.
4. Accept permissions (storage, etc.) if prompted.
5. Wait for download and installation. Tap Open when ready.
#### 3. PC (Microsoft Store)
1. Open the Microsoft Store app (search in Start menu).
2. Search for "Candy Crush Saga".
3. Click the free app (by King). Click Install.
4. The game will download and install automatically. A shortcut will appear in the Start menu.
5. Launch from Start menu or taskbar.
#### 4. PC (Web Play – King.com or Facebook)
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Account Requirements
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First Launch Setup
1. After installation, open the game. A loading screen will appear.
2. You will be asked to connect to Facebook or sign up for a King account (or skip).
3. The game will download additional resources (levels, graphics) – ensure a stable internet connection. This may take a few minutes.
4. A short tutorial level will play automatically. Complete it to understand basic mechanics.
5. After the tutorial, you can choose to allow notifications (optional).
6. The main map will unlock. You can start playing from Level 1.
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Common Installation Errors and Fixes
| Error | Cause | Solution |
|---|---|---|
| "Insufficient storage" | Not enough free space on device | Free up space (delete unused apps, photos, or cache). Minimum 200 MB required. |
| "App not compatible" | Device OS too old or unsupported hardware | Update iOS/Android to latest version. If still incompatible, use web version on PC. |
| "Download failed / Stuck at X%" | Poor internet connection or server issue | Restart router, switch to a stable Wi-Fi or mobile data. Pause and resume download. Reboot device. |
| "Error code -1" (Android) | Google Play Store cache issue | Go to Settings > Apps > Google Play Store > Clear cache and data. Retry install. |
| "This app is no longer available" (MS Store) | Account region or age restriction | Check if your Microsoft account region matches the store region. You may need to change region or use a different account. |
| "Unable to connect to server" on first launch | Firewall or network blocking game servers | Ensure your firewall allows the game (for PC). On mobile, try switching between Wi-Fi and cellular data. |
| "Facebook login fails" | Facebook app permissions or token expired | Update Facebook app. Re-authorize the game in Facebook settings > Apps & Websites. |
Post-Installation Verification
- Check game version: Open the game, go to Settings (gear icon) and note the version number. Ensure it's the latest from the store.
- Verify account sync: If you connected to Facebook or King account, progress should show online (you can check on another device by logging in).
- Test loading a level: Tap on Level 1 on the map. If it loads and you can start matching, installation is successful.
- Check storage usage: On iOS: Settings > General > iPhone Storage > Candy Crush Saga (should be ~200-400 MB). On Android: Settings > Apps > Candy Crush Saga > Storage. On PC: Settings > Apps > Candy Crush Saga.
- Audio and graphics: Play a few moves to ensure sound effects and animations work correctly. If not, restart the app or check device audio settings.
- Cross-platform progress: You can sync your game between iOS, Android, and PC by logging into the same King account or Facebook on all devices.
- Offline play: Once levels are downloaded, you can play offline, but score submission and leaderboards require internet.
- Updates: Enable automatic updates in your device's app store to get new levels and fixes.
- Removal of ads: The game shows ads after every few levels. To remove ads, a small one-time purchase is available (in-game store).
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Additional Tips
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If you encounter any issue not listed here, visit King's official support page: [https://care.king.com/](https://care.king.com/)